DA office reaches $ 3.5 million settlement with Synchrony Bank for debtor harassment | New
Synchrony Bank and the Santa Clara County District Attorney’s Office announced a $ 3.5 million settlement on Monday over allegations the bank made harassing calls to debtors statewide.
The complaint against Synchrony Bank alleged that its agents made an “excessive and unreasonable” number of calls to debtors and, in some cases, continued to call people even after confirming that they had called the wrong number.
Santa Clara County Attorney Jeff Rosen jointly investigated and prosecuted the case with the California Debt Collection Task Force, an investigative and prosecution team made up of prosecutors from the counties of Santa Clara, San Diego, Los Angeles and Riverside.
âBanks must follow the rules of civility and the law when suing consumers for suspected debts,â Rosen said in a statement. “These rules protect consumers from unreasonable and harassing behavior.”
The settlement, which does not include an admission of wrongdoing, according to Rosen’s office, includes a civil fine of $ 2 million and covers $ 975,000 in investigative costs.