UK charity CIO banks code debt low for scale in uncertain future
As CIO of Leeds-based StepChange, the UK’s largest debt charity, Lorna Allan has a lot to do. In the face of a national debt crisis, and yet a surprisingly low demand for free debt advice, it seeks to create a scalable digital infrastructure to support clients when demand increases again, while simultaneously adapting the IT infrastructure. of organization for the hybrid workplace.
If that was not enough, it must be done in the most cost effective and flexible way possible. The nonprofit has recently come under its own financial pressure, which, in part, has prompted Allan’s team to take a low-code approach to app development, whereby the charity can quickly create new services, take advantage of new technologies. and improve the customer experience across multiple channels.
The charity, whose mission is to eradicate debt problems, and which does so by providing free debt advice and repayment plans, has helped clients pay off £ 4bn creditors at the during its 28 years of existence, and claims that the number of people with debt problems has tripled in the past year.
Debt is a growing problem
Separately, research from the Legatum Institute has shown that more than 20% of the UK population now lives in poverty, with the Financial Conduct Authority reporting that the number of people struggling with “low financial resilience” – which means over-indebtedness , low savings, and low or erratic income – rose by a third to $ 14.2 million last October.